Introduction
If you are requesting a service, this will be paid from your service area budget, unless your customer is a member of a resettlement programme.
Invoice codes
When you set up an account with AA Global, you’ll be asked to provide your team’s:
- name
- unique invoice code - this starts with ERYC24.
You’ll also be asked to confirm this information whenever you request a service.
Download this document to find your team name and invoice code:
Need help?
If you need help because you:
- are not on the council network and so are unable to access this document
- can’t find your team name
- are unsure of your invoice code.
You can:
Resettlement programmes
Translation and interpretation services will be paid for out of our central budget if the customer is a member of one of the following schemes:
- Vulnerable Persons Resettlement Scheme (Syrian or Afghan only)
- Vulnerable Children’s Resettlement Scheme (Syrian or Afghan only)
- Homes for Ukraine scheme.
If you are unsure if a customer is a member, you can:
Raising a purchase order
You do not need to raise a purchase order if you are requesting a service for a customer who is a member of a resettlement programme.
For all other services, AA Global will not ask for a purchase order number but you can raise a purchase order for your own records and add the reference number to the booking if you wish.
Download the document below for current service costs (excluding VAT):
Paying an invoice
You will receive an invoice each month requesting payment for the services your team has requested. This will include instructions on how to make payment.