Word document
Comensura Agency Worker Guidelines
Comensura is the Council's sole approved provider for agency workers. These guidelines give Managers step-by-step instructions on when and how to hire agency workers, including placing orders, selecting candidates, managing timesheets, and extending bookings. They also outline key legal requirements such as IR35 and the 12-week Agency Worker Regulations entitlements, as well as potential 'temp to perm' fees. The document includes an induction checklist, sets expectations for Comensura's service levels, and provides escalation routes for any concerns.
Updated: 25 February 2026