On this page:
Once you have applied for the cycle to work scheme, and received your order, this section will help you with any bike and/or equipment, and provide support with your hire agreement.
If you still have an agreement with Cycle Solutions, you can contact them to:
You can:
If you decide you want to cancel your hire agreement, you can do during the first 14 day cooling off period. If you have already received the bike and any equipment it must be:
From day 15, you are committed for the full hire agreement period, and are responsible for the full amount payable.
The above also applies if you would like to change the bike you ordered. In this situation there is a £50 fee to cover the:
If you leave the council before the end of your hire agreement, the amount outstanding will be taken from your final net salary payment. This payment can not be taken from your gross pay as you are no longer eligible for the tax and National Insurance savings on the outstanding balance.
Once you have left, the council may be required to report the value of the bike and any equipment as a Benefit in Kind (BiK) on a P11D tax form, for the relevant tax year. It depends on the age and original value of the bike and equipment whether this is required. This applies whether you are part way through an initial agreement or have an extended hire agreement.
If your final net salary value does not cover the final balance of your hire agreement, strategic pay services will contact you to arrange payment of the remaining balance. You may also be expected to pay Vivup an amount in line with HMRC guidelines, depending on the age and value of bike and equipment.
If your final salary does not cover the final balance of your hire agreement, you must pay the council any remaining balance due within 14 days of leaving.
This applies whether you have:
This will also apply if the school where you work becomes an academy. This is because you will no longer be employed by the council and no longer qualify for the scheme.
If you purchased your bike directly through the Vivup website you can:
If you are having issues with equipment and Vivup can’t help, they’ll advise you to contact the supplier of the equipment.
If you purchased your bike via a local bike shop contact them to discuss any issues.
You must contact Vivup if your bike and/or cycling equipment is lost, stolen, damaged or destroyed during your hire agreement period.
To contact them you can:
You can contact People Services for:
To get in touch:
Vivup will contact you at the end of the hire agreement to discuss your options. You’ll then need to decide what you want to do with the bike and/or cycle equipment you have hired.