Learning point:

3.Explore our courses

On this page:

    Introduction

    We have a variety of courses to suit your learning needs, whether you want to try something new, improve your skills, or earn a qualification.

    Course levels and types

    Our variety of courses include:

    • Single sessions: Quick, one-time classes focused on specific topics.
    • One-off taster sessions: Ideal for exploring a new subject without committing to a longer course.
    • Full programmes: Courses that run for several weeks on specific themes, allowing you to learn in more depth.
    • Apprenticeship qualifications: Longer courses, from GCSE level up to master’s degrees, that take at least 12 months to complete and provide recognised qualifications.

    Delivery styles

    Our courses are delivered in a variety of ways including:

    • In-person classes: Learning in a traditional classroom with a teacher, great for discussions, hands-on activities, and working in groups.
    • Online learning (eLearning): Courses offered online so you can access videos, materials, and lessons anytime, from anywhere, at your own pace.
    • Blended learning: A mix of in-person classes and online study, combining face-to-face learning with the flexibility of online resources.
    • Webinars and live virtual classes: Live online sessions with an instructor where you can ask questions, interact, and join group discussions in real time.
    • Workshops: Short, focused sessions that teach specific skills or topics, often including hands-on practice or activities.

    Courses to develop skills and knowledge

    There are a range of courses available across different topics to help you improve your skills. Choose from:

    Courses to support your wellbeing

    Looking after your wellbeing is about more than physical health. It includes feeling confident, informed and supported in work and everyday life. A wide range of learning is available to help you do just that.

    You’ll find courses covering themes such as:

    • Understanding yourself and others – build awareness of topics like neurodiversity, disability, autism and healthy communication.
    • Supporting people around you – explore subjects including carers’ awareness, suicide awareness and recognising coercive control.
    • Developing healthier working relationships – improve teamwork, empathy, emotional intelligence and confidence in navigating challenging conversations.
    • Strengthening personal wellbeing – learn about healthy eating, managing stress and creating positive habits at work and at home.
    • Leadership for wellbeing – discover supportive leadership approaches that help you and your team thrive during change, conflict and everyday challenges.

    These sessions are designed to help you feel more equipped, confident and connected.

    Your learning and development records

    You can view your personal training record including any continued professional devleopment you have completed or are currently undertaking on employee self-service.

    Developing strong digital skills can make everyday tasks quicker, easier and more effective. A range of learning is available to help you build confidence with the tools and techniques you use at work.

    You'll find courses covering themes such as:

    • Essential digital skills – learn how to get the most from Microsoft 365 apps including OneDrive, Teams, Word and Excel.
    • Working smarter – discover time‑saving features, file‑sharing tips, collaborative tools and accessibility options to help you work efficiently and inclusively.

    Whether you want to build confidence with everyday digital tools or support team development, there's something to help you work more effectively.

    If your team share the same learning needs, you can request for a session to be delivered directly to your team. To find out more or make an enquiry, you can:

    We provide a range of health and safety training including manual handling, first aid, fire safety and Control of Substances Hazardous to Health (COSHH) and Occupational Safety and Health (IOSH) courses.

    We also work closely with service areas to create bespoke health and safety days as well as arranging driver safety and competence learning where appropriate. To find out more:

    We provide training for adult social care staff to enhance knowledge and improve skills.

    Our learning opportunities support: 

    • staff induction
    • assessed and supported year in employment (AYSE)
    • continued professional development (CPD).

    Courses are created in partnership with social care services to develop staff and ensure best practice. To find out more:

    Other learning

    Adult social care is also supported with a dedicated digital learning and resource system called adult social care (ASC) LeadER. This provides bespoke adult social care learning and resources - including contextualised versions of corporate mandatory training courses that meet both corporate and adult social care requirements. The courses are free and can be accessed at any time.

    We offer training for children’s social care staff to enhance knowledge and promote career development. 

    Our learning opportunities support: 

    • staff induction 
    • assessed and supported year in employment (AYSE)
    • continued professional development (CPD).

    Courses are created alongside the quality, learning and improvement service to ensure best practice. 

    We offer solutions if your team requires role-specific training. If we are unable to provide a course in-house, we can assist in commissioning external providers. We also manage bookings and provide customised training monitoring.

    If you are planning to work with external providers, find out how to get in touch with us so we can support your team. 

    Developing essential skills can make your daily work smoother, more confident and more enjoyable. A wide range of learning opportunities are available to help you build practical skills that support effective communication, positive interactions and efficient ways of working.

    You’ll find learning opportunities covering themes to:

    • Work efficiently and stay organised – explore approaches to manage workload, prioritise tasks and improve everyday working practices.
    • Contribute to positive meetings and communication – develop clear writing, minute‑taking, meeting participation and plain English communication skills.
    • Create safe, supportive interactions – build confidence in difficult or public‑facing situations, including understanding escalation and support others through healthy, helpful conversations.
    • Understand people and how they work – expand your awareness of neurodiversity, disability, different communication needs and how to work inclusively with colleagues and the public, providing good customer service.
    • Improve how services are designed and delivered – learn the basics of agile, human‑centred ways of working that help teams solve problems and design better outcomes together.

    Whether you work directly with customers, support a team or deliver behind‑the‑scenes services, these sessions are designed to help you feel more confident, capable and supported at work.

    Employee confidential helpline

    0330 380 0658

    Speak to fully qualified counsellors and support specialists at any time, 365 days a year.

    Use code 107574 to access the online resources.

    More about the employee assistance programme

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