Support for disabled employees - employee guidance:

4.Help and support

On this page:

    Introduction

    If you have questions about the support you are entitled to as a disabled employee or would like to contact others in a similar situation, the information below should be helpful to you.

    Check-ins with your manager

    You should have regular check-in discussions with you manager which should include:

    • progress you are making in your job role
    • your wellbeing
    • how you feel about any reasonable adjustments put in place
    • how the Access to Work support is helping, if relevant
    • any concerns or issues you have.

    Disabled staff network

    Our disabled staff network offers a safe and confidential space for staff who:

    • identify as disabled
    • have a long-term physical or mental health condition
    • identify as neurodivergent
    • care for someone who is disabled or has a long-term condition
    • support colleagues
    • want to know and learn more.

    Social model of disability

    The social model of disability is a way of understanding disability that focuses on the barriers in society, rather than on a person’s condition or impairment, such as:

    • inaccessible environments
    • inflexible policies
    • negative attitudes.

    It was developed by disabled people and aims to shift the focus from what a person can’t do to what society can change.

    We’ve included this model here because it underpins how we approach support and inclusion in the workplace. By recognising and removing barriers, we can create a more accessible and fair environment for everyone, whether someone has a long-term condition, is temporarily disabled, or experiences other barriers.

    Employee assistance programme

    Our employee assistance programme partner, Vivup, provides a counselling and advice helpline, offering confidential support on a range of emotional, personal and work-related issues. You can:

    Please note:

    You'll need to use code 107574 to access the online resources on the Vivup website.

    Commercial team plan

    Our commercial team plan provides a useful at a glance overview of our vision, purpose, principles and priorities.

    Commercial toolkit

    Our toolkit has been designed to enhance the commercial offerings the council is delivering alongside the commercial framework. It will be an ever evolving document with information to help you with best practice, strategies, models, and commercial principles that can align with corporate values.

    The toolkit features tips, templates and tools in one place to guide you through the commercial review and business planning processes. It includes support and guidance related to:

    • business cases and planning
    • finance including fees and charges
    • marketing and communications
    • new ideas
    • risk management
    • stakeholders
    • training.

    Business cases

    Business cases help us as a council to make informed decisions, especially when it comes to commercial activities like generating income, trading services, or working with partners. They give us a clear and structured framework to work within. We use business cases to:

    • Evaluate viability: Assess whether a commercial proposal makes sense financially, legally, and practically.
    • Justify investment: Present clear evidence to senior decision-makers or elected members on why resources should be allocated.
    • Support strategic goals: Align commercial initiatives with council priorities, such as benefits to the community and budget sustainability.
    • Manage risk: Identify and mitigate potential risks, such as financial, reputational and legal associated with commercial ventures.
    • Monitor performance: Set clear goals and objectives so we can measure the success of projects over time.

    We typically follow a clear process when developing business cases to make sure everything is transparent, accountable, and properly governed.

    Download the template and guidance below to get started writing a business case.

    Business plans

    If your service generates over £50,000 in income you are required to have a commercial business plan.

    The documents below include everything that should be covered in a business plan and how to self-evaluate traded services.

    Pricing

    Our pricing guide and policy documents are important tools that help the council’s commercial services run in a way that’s financially sound, competitive, and meets our public sector responsibilities.

    The main benefits are:

    • Informed decision-making: Provides a clear structure for setting prices based on costs, market conditions, and value to customers.
    • Cost recovery and profitability: It helps make sure all costs (including overheads) are recovered, and identifies opportunities where income could be generated.
    • Transparency and consistency: Promotes clear, justifiable pricing decisions across services, supports governance and accountability.
    • Competitiveness: Helps services benchmark against private sector or other public providers to increase market position.
    • Flexibility for different customers: Encourages tailored pricing strategies, such as tiered pricing or volume discounts.
    • Risk management: Aids in understanding of how pricing affects demand and income, helping services grow in a sustainable way.

    A strong pricing guide helps us find the right balance between being commercially successful and delivering public value.

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    Employee confidential helpline

    0330 380 0658

    Speak to fully qualified counsellors and support specialists at any time, 365 days a year.

    Use code 107574 to access the online resources.

    More about the employee assistance programme

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