Support for disabled employees - employee guidance:

3.Access to Work

On this page:

    Introduction

    Access to Work is a government scheme that provides support to disabled people or those with health conditions, helping them start or stay in work.

    The support is tailored to individual needs and can cover costs related to:

    • ICT equipment
    • training
    • travel
    • support workers
    • workplace adaptations.

    This is usually considered if any adjustments identified would be too expensive to implement or if you and your manager are unsure what adjustments would be suitable.

    Access to Work explained

    The scheme offers various forms of support and you maybe entitled to one or more of the following:

    • disability or health condition support that includes:
      • funding for specialised equipment and workplace adaptations
      • travel support to and from work
      • funding for help from support workers, such as a British Sign Language interpreter, driver or travel buddy
    • communication support at a job interview, such as deaf or hard of hearing or if you have a learning difficulty
    • mental health support.

    A caseworker will assess your working environment and determine what adjustments could be made and whether funding will be provided by the scheme or not. If a recommendation can be considered by making a reasonable adjustment, it is unlikely that funding will be provided by Access to Work, although it may still be a recommended action for the council to implement in your report.

    For further guidance download the relevant document below:

    Before you apply

    Make sure you have considered any reasonable adjustments that can be made before applying for Access to Work.

    How to apply

    Follow the steps below to apply for Access to Work funding.

    1
    Speak to your manager

    We advise you to arrange a meeting with your manager to discuss your application and which of the options you are going to apply for. Your manager will receive a summary of recommendations once you have applied but not the full report or information about your medical conditions. You can choose whether you’d like to share the full report with them.

    2
    Apply for Access to Work

    There are different ways to apply online for Access to Work depending on the type of support you are applying for. Follow the guidance on the websites below for each application type:

    Make sure you include your manager’s name and email address and the occupational health email address in your applications.

    Other ways to apply

    You can also apply for Access to Work by:

    • telephone
    • textphone
    • Relay UK (if you cannot hear or speak on the phone).

    These options are available 9am to 5pm, Monday to Friday.

    Need help with your application?

    What happens next

    An Access to Work case manager will contact you and your manager to discuss what help you might need. They may need to carry out an assessment of your workplace to fully identify your requirements. This can be held via telephone, online video call or in person.

    If the case manager decides on an award they’ll discuss this with you and your manager to agree and develop a tailored package of support.

    You will receive a full report within three weeks of an assessment and a summary of the recommendations. Your manager and occupational health will receive the summary only.

    Your manager should then action the recommendations and help put the support in place that you require. It may not always be possible to implement a specific adjustment due to operational constraints or the nature of your role but your manager will explain why and work with you to explore options that could meet your needs.

    If you need support with your application or accessing the website, talk to your manager first who can help you. If you require further support, check our occupational health section or you can:

    Commercial team plan

    Our commercial team plan provides a useful at a glance overview of our vision, purpose, principles and priorities.

    Commercial toolkit

    Our toolkit has been designed to enhance the commercial offerings the council is delivering alongside the commercial framework. It will be an ever evolving document with information to help you with best practice, strategies, models, and commercial principles that can align with corporate values.

    The toolkit features tips, templates and tools in one place to guide you through the commercial review and business planning processes. It includes support and guidance related to:

    • business cases and planning
    • finance including fees and charges
    • marketing and communications
    • new ideas
    • risk management
    • stakeholders
    • training.

    Business cases

    Business cases help us as a council to make informed decisions, especially when it comes to commercial activities like generating income, trading services, or working with partners. They give us a clear and structured framework to work within. We use business cases to:

    • Evaluate viability: Assess whether a commercial proposal makes sense financially, legally, and practically.
    • Justify investment: Present clear evidence to senior decision-makers or elected members on why resources should be allocated.
    • Support strategic goals: Align commercial initiatives with council priorities, such as benefits to the community and budget sustainability.
    • Manage risk: Identify and mitigate potential risks, such as financial, reputational and legal associated with commercial ventures.
    • Monitor performance: Set clear goals and objectives so we can measure the success of projects over time.

    We typically follow a clear process when developing business cases to make sure everything is transparent, accountable, and properly governed.

    Download the template and guidance below to get started writing a business case.

    Business plans

    If your service generates over £50,000 in income you are required to have a commercial business plan.

    The documents below include everything that should be covered in a business plan and how to self-evaluate traded services.

    Pricing

    Our pricing guide and policy documents are important tools that help the council’s commercial services run in a way that’s financially sound, competitive, and meets our public sector responsibilities.

    The main benefits are:

    • Informed decision-making: Provides a clear structure for setting prices based on costs, market conditions, and value to customers.
    • Cost recovery and profitability: It helps make sure all costs (including overheads) are recovered, and identifies opportunities where income could be generated.
    • Transparency and consistency: Promotes clear, justifiable pricing decisions across services, supports governance and accountability.
    • Competitiveness: Helps services benchmark against private sector or other public providers to increase market position.
    • Flexibility for different customers: Encourages tailored pricing strategies, such as tiered pricing or volume discounts.
    • Risk management: Aids in understanding of how pricing affects demand and income, helping services grow in a sustainable way.

    A strong pricing guide helps us find the right balance between being commercially successful and delivering public value.

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    Employee confidential helpline

    0330 380 0658

    Speak to fully qualified counsellors and support specialists at any time, 365 days a year.

    Use code 107574 to access the online resources.

    More about the employee assistance programme

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