IT apps directory:

Telephone and video portal (Interpret Manager from AA Global)

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    Introduction

    This is a sister application to AA Global’s main portal that gives you access to their telephone and interpreting services.

    This application also has an app for your smart phone meaning you can access the service while on the go.

    Full guidance on how to access translation and interpretation services is also available on the intranet.

    Application overview

    You can use this application to:

    • schedule a telephone or video call with an interpreter
    • connect to a scheduled telephone or video call
    • access the on-demand service - you just start a telephone or video call and the interpreter joins you straightaway.

    Register your account

    Once you have registered for an account on the AA global main portal, and it has been validated, you’ll receive an invitation to set up an account on the telephone and video interpreting platform.

    Accept email invite

    1
    Check your email inbox

    Open the email invitation you have been sent. The subject will be Invitation to AA Global and it will be sent from no-reply.aaglobal@uk.interpretmanager.com.

    Select the Accept invitation button.

    Browser issue:

    Please do not use Internet Explorer to access this application as it is not supported. If you are using a PC or laptop, please use Microsoft Edge or Google Chrome.

    Register for your account

    2
    Fill in the form

    To complete the registration process:

    • Enter your email address.
    • Add your chosen password and confirm.
    • Agree to the terms and conditions.
    • Select the Create Account button.
    Sign in to your account

    3
    Choose your platform

    Select Sign in to your account to complete the process. You can now log in.

    Alternatively you could download the app for Apple or Android.

    Please note:

    This application needs access to the microphone and camera to work correctly. Make sure you agree to this if prompted. You can also learn how to give access to your microphone and camera on the Google Chrome support website.

    How to download the app

    If you want to access Interpret Manager on your Android or Apple smartphone, you’ll need to download the app:

    Get it on Google Play | Download on the App Store

    Experiencing connection issues?

    If you are unable to access the Interpret Manager app once you have downloaded it to your phone. Try disconnecting either your WiFi or mobile network connection.

    You should also make sure you have given the app permission to access the camera and microphone on your phone. You’ll find this in your phone settings.

    Help and support

    If you need help with this application, you can contact AA Global services through either of the following methods:

    You can also contact the corporate policy team:

    Employee confidential helpline

    0330 380 0658

    Speak to fully qualified counsellors and support specialists at any time, 365 days a year.

    Use code 107574 to access the online resources.

    More about the employee assistance programme

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