Introduction
This main portal from AA global is one of two applications you’ll need to access their translation and interpreting services. It also provides access to more than 500 languages and dialects.
Full guidance on how to access translation and interpretation services is also available on the intranet.
Application overview
You can use the AA Global portal to:
- make or amend bookings for interpreting services, such as telephone or face-to-face
- request written and audio translation services, and upload relevant files
- ask for alternative formats including large print, easy read and braille.
Account types
There are two levels of access available:
General account
With a general account you’ll be able to:
- access video interpreting services
- access a PIN to use the on-demand landline telephone service
- issue other team members with a PIN so they can use the on-demand landline telephone service (dependent on your role).
Admin account
With an administrator account, you can access the same services as a general account, but you’ll also be able to:
- invite users to set up an individual account
- disable other users within your team if they leave or change roles and no longer require access.
Register your account
Before you can book a service, you’ll need a client account. It only takes about two minutes to register - just follow these steps.
1Navigate to AA Global
Use the button below to begin setting up your account:
2Choose account type
Select the Client Account button.
3Fill in the form
To complete the personal details section, enter your:
- title, first and last name
- contact number and email address
- chosen password.
Select the Next step button.
To complete the company details section:
- In the Organisation/Company field, enter East Riding of Yorkshire Council.
- Add your department or team name.
- In the Position field, enter your job title.
- Add the company address.
Select the Next step button.
Enter the billing address (or slide right the company address toggle if it is the same as company address).
In the Budget Code / Ref No field, enter your service area invoice code.
Select the Complete registration button.
4Next steps
Now you have registered for an account, you’ll be able to login to view or update your account details.
You will not be able to access some sections of your account until AA Global have completed their validation checks. They will email you to confirm when these sections are unlocked.
5Video and telephone interpreting service
You’ll also receive a second email. This will invite you to register with the video and telephone interpreting service (this uses a different online platform).
6Request admin access
Once your general account is set up, if you need administrator access you’ll need to contact AA Global to request this. You can contact them by either of the following:
Help and support
For help with:
- bookings
- accessing the portal.