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IT apps directory:

Occupational health portal (Civica)

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    Introduction

    This is an occupational health management application that allows organisations to support their employees health and wellbeing.

    It is used for occupational health referrals and is managed by North Yorkshire Council.

    You can find out more about occupational health and the referral process in our occupational health section.

    Application overview

    You can use the occupational health portal to view the:

    • referral report
    • findings from the occupational health initial review
    • details of your occupational health assessment appointment
    • report from your assessment.

    Managers can also use the portal to make occupational health referrals.

    Request an account login

    Help and support

    For help with the occupational health portal, contact the North Yorkshire employment support service. You can:

    1
    Open the occupational health portal

    Use the button below to open the occupational health portal. This service is provided by North Yorkshire Council.

    Access the occupational health portal

    Select the Sign up now button.

    2
    Email and password

    Enter your email address in the first and second field.

    In the Company reference field, you’ll need to add a specific code relevant to your role:

    • managers should use M50082A3
    • other employees should use M5007CCA.

    Decide on a password (using the on-page guidance) and type it in the Enter a password field.

    Confirm your password in the field underneath.

    Choose an option from the Select a security question to answer dropdown.

    Put your answer in the Enter your answer field.

    Complete the captcha information. This proves you are not a robot.

    Select Continue.

    3
    Verify your email address

    Check the inbox for the email address you have provided. Look for an email from healthandwellbeingservices@northyorks.gov.uk.

    Open the email and select the link. This will open in a new browser window.

    Login to your account to verify your email address.

    4
    Personal details

    You must now complete your personal details. This will link your account to your personal record held in the occupational health portal.

    In the Title dropdown, select your title.

    Type your first name in the Forename field.

    Add your last name to the Surname field.

    From the Date of Birth calendar dropdown, select your date of birth.

    You can enter your National Insurance number in the National Insurance field but this is not required.

    Select the Next button.

    Please note:
    Only the fields marked with an asterisk (*) in the form must be completed.

    5
    Fill in your contact details

    Enter your address in the relevant fields under Home Address.

    Add your main telephone number in the Primary Telephone Number field. You can also add your mobile number in the Mobile Telephone Number field if it is different.

    Your email address will appear automatically in the Personal Email Address field.

    Select the Next button.

    6
    Save the form

    To complete the registration process, select the Save Changes button.

    Email askoh@northyorks.gov.uk
    Call the employment support service on 01609 798408

    The telephone service is available:

    • Monday and Tuesday, 8.30am - 4.30pm
    • Wednesday, 12.30 - 4pm
    • Thursday and Friday, 8.30am - 4.30pm
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    Employee confidential helpline

    0330 380 0658

    Speak to fully qualified counsellors and support specialists at any time, 365 days a year.

    Use code 107574 to access the online resources.

    More about the employee assistance programme

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