Introduction
This is a software application installed on a laptop or desktop computer that functions as a phone allowing users to make and answer telephone calls without a handset.
Application overview
You can use MiCollab to:
- make a call
- receive a call
- transfer calls
- place a caller on hold
- activate calendar integration
- manage your schedule.
MiCollab is mainly used by our front facing staff that take telephone calls such as our contact centre and customer service centre staff.
Request an authentication key
You can install MiCollab on your desktop computer or laptop yourself, however you will need an authentication key to access it.
1Fill in our online form
2Next steps
When we receive your completed form we will:
- review your request
- email you (if you are approved) from noreply@mitel.easydeploy.net. This will contain your authentication key.
3Install MiCollab
You can install MiCollab.
Help and support
For help and support with the application, you can: