Introduction
Once you have followed steps 1, 2 and 3, and prepared your translation content, you can use the instructions below to request a translation service.
Access a translation service
These instructions are based on using a desktop PC or laptop to request translation of a written document.
However, you can use these instructions if you:
- are using a mobile device - the screen layout may differ slightly
- need a different translation service - you may be asked some extra questions.
1Open the AA Global main portal
Use the button below to open the application. Then log in using your unique username and password.
Not got an account? Find out how to register
2Start a booking
Under the My Bookings menu, select Create a Booking.
Select the translation service you require from the dropdown list. In this example, select Translation.
3Add the booking details
In the Language From field, select the language the document has been written in.
In the Language To field, choose the language you need the document translated to.
Use the Special Instructions/Requirements text field to add any other details related to the booking, such as if you require the document in a different format to the one you’ve provided it in.
Resettlement programmes
If your customer is a member of a resettlement programme, you will need extra details.
Make a note of:
- the customer’s last name
- their resettlement reference number.
For written translations, you must also add these details in the Special Instructions/Requirements text field.
Select the Create Booking button.
4Upload files
Select the Add Attachments button.
Select the relevant translation booking.
Select the grey box, then navigate to find your files on your device.
Alternatively you can drag and drop the files into the grey box.
5Next steps
Once you’ve uploaded all your files, AA Global will assign your request to a suitable translator.
They will then email you with:
- a quote for the work
- an estimated time for when it'll be finished.