Introduction
Once you have followed steps 1, 2 and 3, and identified the language that your customer speaks (if required), you can use the instructions below to book a voice or video call.
Schedule a telephone or video interpretation
Follow the steps below to schedule a voice or video call through the telephone and video interpreting portal.
These instructions are based on the web version of this application. However, you can use these instructions whether you are:
- using the web portal or mobile app (the screen layout may differ slightly)
- accessing the voice or video call service.
Where possible we have provided alternative instructions.
1Open the telephone and video portal
To access the portal you can either:
- open the web version of the telephone and video portal
- access the Interpret Manager app on your mobile - learn how to download the app.
Then log in using your unique username and password.
Not got an account? Find out how to register.
2Access the appointment calendar
In the left menu, select Appointments.
(Ignore this step if using the mobile app).
3Create an appointment
Select the Create New Appointment button.
4Fill in the form
Choose the relevant type from the Appointment Type dropdown.
In the Subject field, add a title for your voice or video call.
Use the Description field to explain the reason for the call.
Select your spoken language from the first Language dropdown.
Choose the language spoken by the customer on the second Language dropdown. Find out how to identify the language someone speaks.
From the Service Delivery dropdown, select Local Government.
Ignore the Service Classification dropdown.
From the Communication Type dropdown, choose which interpretation service you need.
If you need to specify the gender of the interpreter, select the relevant option from the Gender dropdown.
Ignore the Consumer Information section.
Ignore the Location field.
Add the scheduling details for your meeting to the following fields:
- date
- time
- duration.
Select the Save button in the top right hand corner of the form.
What happens next
AA Global will email you to confirm your booking(s).
It is important that you make sure you prepare for the meeting so you can get the most out of it. You should also brief the interpreter so that they know what to expect. Make sure you read our top tips to help you prepare for, and carry out, the interpretation meeting.
Using the portal for your meeting
AA Global offer user guides on how to use the telephone and video interpreting portal, including how to:
- join a scheduled meeting
- mute your microphone
- add a third party to the call
- send a message to the interpreter
- reconnect to the call if you get cut off.