Introduction
Once you have followed steps 1, 2 and 3, and identified the language that your customer speaks (if required), you can use the instructions below to book an interpretation service (except a voice or video call).
Schedule an interpretation service
Follow the steps below to schedule any interpretation service (except the telephone or video interpreting service), you can schedule these through the video or telephone portal.
1Open the AA Global main portal
Use the button below to open the application. Then log in using your unique username and password.
Not got an account? Find out how to register
2Start a booking
Under the My Bookings menu, select Create a Booking.
Select the interpretation service you require from the dropdown list. In this example, we've selected Face to Face Interpreting.
3Fill in the form
To complete the form, enter:
- your title, first name and last name
- the name and age (if relevant) of the service user
- details of why the service is required
- how long you require for the meeting.
Use the Special Requirements text field to add any other details related to the booking.
If your customer is a member of a resettlement programme, you must also add:
- the customer’s last name
- their resettlement reference number.
Select the Create Booking button.
What happens next
AA Global will assign your request to a suitable interpreter. They will then email you to confirm your booking.
It is important that you make sure you prepare for the meeting so you can get the most out of it. You should also brief the interpreter so that they know what to expect. Make sure you read our top tips to help you prepare for, and carry out, the interpretation meeting.