Introduction
If you need to speak with someone who has limited or no English, you can use the landline interpreting service. You’ll just need a PIN to access this.
Make sure you have followed steps 1, 2 and 3, and identified the language that your customer speaks before you continue.
Get your PIN
If you have an account for the AA Global main portal, follow the instructions below.
1Open the AA Global main portal
Use the button below to open the application. Then log in using your unique username and password.
Not got an account? Find out how to register
2Go to your profile
Under the My Bookings menu, select My Profile.
3Make a note of your PIN
A box similar to the above will then be displayed.
Hover over the question marks (?) to reveal your PIN.
Access the interpreting service
1Start the call
To start the call, you can:
2Enter PIN
You can either say or key in your four digit PIN, followed by the hash (#) key.
3Choose language
Press the star (*) key.
To specify the language you need you can either:
- say it into the telephone microphone
- use the keys on the telephone keypad (refer to image above) to type the language you need.
The automated service will confirm the language to you. Select either of the following:
- 1 to confirm this is the correct language
- 0 to reset and try again.
4Wait to be connected
Hold on the line while you are connected to an interpreter.
If AA Global are experiencing a high number of calls for your chosen language, you will be redirected to an operator so they can help connect you to an interpreter.