Introduction
When you visit a property as part of your role, you have a responsibility to check for any known risks before you go.
Before you visit a property
You must check your service system before visiting any property. This tells you whether a warning marker is in place for an individual at that address.
If a warning marker is in place, you must:
- read it carefully before your visit
- follow all control measures
- raise any concerns with your manager before you go.
If you are unsure whether a warning marker applies to a visit, speak to your manager.
Report any issues
If something happens during or after a visit that you think should be recorded, or if you believe a warning marker needs to be updated, you must follow the steps below to report it.
1Speak to your manager
Firstly you need to speak to your manager so they are aware of the issue and can discuss it with you. You can then agree on the action required. If a warning marker doesn’t currently apply to an individual, but you and your manager agree it should following the incident, follow the process to submit a warning marker request.
If a warning marker already applies, go to step 2.
2Update your service system
After discussing the incident, if a warning marker exists, you should update your service systems to explain what happened so that your colleagues are aware if they need to visit the same property in the future.
3Contact occupational health and safety
You must also contact the occupational health and safety team so they are aware of the incident and can add further details to an existing warning marker or whether this needs reviewing. You can:
Questions or concerns
If you have any questions or concerns following a visit to a property and you’d like to discuss a specific warning marker, you can: