Introduction

If a complaint has been raised against you, the information below will help you prepare for any discussions or complaint procedures that may be required to resolve the issue.

Guidance

If a complaint has been raised about you, it may be helpful to:

• keep a personal record detailing any contact, dates, times, witnesses or informal approaches made to you
• consider whether informal/early resolution approaches could help resolve the situation
• at the appropriate time, listen to the person and the concerns that they are raising
• engage in a supported conversation, if it’s offered
• read and understand the bullying and harassment procedure and seek support, where needed.

We have produced some guidance in appendix 2 of the bullying and harassment policy and procedure documents for employees who have had a complaint raised against them. This guidance includes:

• what you can do to prepare
• the support available to you
• what will happen during the investigation
• the possible outcomes.